It’s a moment every machine operator dreads: a sudden warning light, a blinking error code, and the sinking realization that something has gone wrong. Generally speaking, especially in the machinery sector, downtime is usually the synonym for cost. But what if that moment of uncertainty could be transformed into casual event that does not trigger anxiety, or a bunch of missed working hours? 

That’s the promise behind TanaConnect®, a fleet management system designed to bring real-time intelligence and remote diagnostics to the front lines of machine operation. 

The inevitable challenge of malfunctions 

Even the most advanced and well-maintained machines are not immune to failure. Whether it’s a hydraulic issue, engine trouble, or an unexpected system error, the key to minimizing disruption lies in how quickly and accurately the problem can be diagnosed and then fixed. 

Traditionally, that process is slow and reactive: operators sift through manuals, call technicians, and wait, sometimes hours, or even days for on-site service. With the help of TanaConnect®, the service team receives valuable real-time data about the machine, and Tana Service can access even more detailed diagnostics when needed. 

A digital first responder 

The system collects and transmits all machine data to the cloud. When a malfunction occurs, historical data can be retrieved and compared to the machine’s current operating status. This includes key information such as error codes and performance metrics, enabling faster and more accurate diagnostics. 

Mikko Tallgren, Manager, Technical Services at Tana, sees this as great advantage. “This has been a great asset for our team to help customers globally”. Armed with this information, Tana`s service team can remotely assess situations when they occur.  

Thanks to the extensive data available through TanaConnect®, both Tana’s support team and local service partners can often guide the operator through a quick on-site fix or help them identify the exact replacement parts needed. 

From downtime to uptime 

Tallgren emphasizes the customer benefits of using the fleet management system: “In one recent case we had with H450 landfill compactor, was that there were no warning alerts, the landfill compactor simply moved unusually slow when reversing. Since the pressure issue in Pump 2 hadn’t yet reached a critical level, the warning alert had not been triggered. The maintenance team was puzzled and contacted Tana’s technical support. The support team immediately opened TanaConnect® and accessed the machine remotely to investigate the issue.” 

“Within minutes, the Activity Log revealed historical sensor data showing that Pump 2 wasn’t reaching sufficient pressure during reverse operation.“ (See the image below: the green and grey lines don’t align.)  

“Guided by technical support, the on-site team inspected the control system and the pump. The issue was traced to a leaking high-pressure relief valve on Pump 2. Once the replacement part arrived, the valve was swapped out and the problem was resolved,” Tallgren says and continues, “without TanaConnect®, diagnosing the issue could have taken significantly longer. Instead, the root cause was identified within minutes while saving valuable time and minimizing downtime.” 

TanaConnect® is a forward-thinking digital platform designed to optimize fleet management and streamline operations.  With the trusted TANA ProTrack ® now seamlessly integrated, TanaConnect® is not just keeping TANA machines running, it’s redesigning what is possible for smarter, data-driven maintenance and decision-making across the industry.